Terms and Conditions

General conditions of sale (Charlyze Paris site)

Preamble

These general terms and conditions of sale apply to any order made by a consumer over 18 years of age, with regard to products offered for sale on the site www.charlyzeparis.com (hereinafter “the Site”) by:

The company CHARLYZE SARL,

Whose head office is located at 14 Rue Cadet, 75009 Paris - France,

Registered in the Paris Trade and Companies Register under number 511 718 264

Article 1: Purpose

CHARLYZE offers the sale of 18-carat gold jewelry (hereinafter the “Products”) on the Site to Internet users browsing the Site (hereinafter referred to as “Customers”).

The Client is understood as a natural person of full age or at least having the legal capacity to contract and who acts for purposes which do not fall within the scope of his commercial, industrial, craft or liberal activity.

For the purposes of applying these terms, it is agreed that the Client and CHARLYZE will be collectively referred to as the “Parties” and individually referred to as “Party”.

Any order for a Product placed on the CHARLYZE website is subject to these general terms and conditions of sale. CHARLYZE reserves the right to modify these general terms and conditions of sale at any time by publishing a new version on the Website.
The applicable general terms and conditions of sale are those in effect on the date the order is placed. These general terms and conditions of sale are intended to define the rights and obligations of the Parties resulting from the online sale of the Products offered on the Site. They govern the steps necessary for the execution of the order between the Parties.

Article 2: Products and Services

The product offer and prices are valid as long as the Product is available on the Site.
The photographs and graphics reproduced illustrating the Products on the Site are provided for illustrative purposes only and are not contractual.

Consequently, CHARLYZE cannot be held liable in the event of an error or omission in any of these photographs or graphics. The Customer is also required to consult the description sheet for each Product to find out its characteristics and, where applicable, its maintenance conditions.

Each Product ordered is accompanied, upon delivery, by a certificate of authenticity. In addition to the Products offered on the Site, CHARLYZE may offer additional services: engraving, resizing, etc.

Article 3: Price of items

The price of the items includes all taxes, no shipping costs.
The price including tax of each item that the customer wishes to purchase will be communicated to them when they connect to the merchant site www.charlyzeparis.com.
In accordance with the provisions of Article L.121 19 of the Consumer Code, the customer will receive, upon delivery, for each of the items, written confirmation of the price paid detailing the price of the items.

Article 4: Orders

The Customer has the option of placing an order from the catalog of Products available on the site.
The Customer orders the different Product(s) of his choice by clicking on “Add to basket”.
Depending on the nature of the Product, the Customer may be required to choose its size.
Furthermore, he can check the availability of the Product at the workshop by contacting them directly by telephone if he plans to collect it directly.

Once the Product has been added, the Customer can either continue shopping by clicking on “Continue shopping”, or check their orders by clicking on “View my basket”.

At any time, the Client may:
- Check the Products in your basket: their quantity, their amount and detailed information on each of them by clicking on the “View my basket” icon

- Modify or cancel the order for one or more Products on the order summary page,

The Customer will be informed of the Products ordered on the basket summary page. To confirm the order and proceed to the next step, the Customer will be asked to read these general terms and conditions of sale.

Article 5: Payment

The price owed by the Customer is the amount indicated on the summary order form which the Customer read before finally confirming their order.
The price is then recalled after payment in the summary document sent by email to the Customer's email address by CHARLYZE.

Payment is made online by credit card in a completely secure manner thanks to the PAYPAL platform.
The Customer will under no circumstances be obliged to create a PAYPAL account to make payment.

Paying for your order in 2, 3, or 4 interest-free installments is a payment facility offered by Alma on behalf of Charlyze, allowing its customers in France to finance their online purchases in three or four monthly installments with their bank card. This payment service is available on the website charlyzeparis.com for purchases of €600 or more and is interest-free.

Article 6: Delivery

Delivery is not charged.
CHARLYZE uses the shipping services of the Post Office.

Delivery of the items will take place after payment of the order amount has been recorded.

The Customer can choose to have the Product delivered to their home or designated location, or to collect it from Atelier Charlyze at 14 Rue Cadet 75009 Paris (Workshop to be contacted in advance to schedule collection)

No deliveries can be made to hotels, business addresses, or PO boxes.
Delivery time is estimated between 2 and 4 working days.

CHARLYZE will inform the Customer of the progress of the processing of his Order.
In the event of damaged packages (open package, missing products, etc.), the Customer undertakes to notify the carrier and CHARLYZE by any means within 48 hours of receiving the product.

Article 7: Right of withdrawal/refund or exchange

In accordance with the legal provisions of French law, the Customer has a period of 14 calendar days from receipt of the Products to exercise their right of withdrawal by email to CHARLYZE.
The Customer must then return or restore the Products to CHARLYZE within a maximum of 7 calendar days following communication of their decision to withdraw and in their original packaging and condition accompanied by the return slip previously sent by CHARLYZE.

Return costs remain the responsibility of the customer.
It is imperative to opt for tracked shipping. The customer also has the option of dropping off the product directly at the Atelier Parisien:

SARL CHARLYZE
14 CADET STREET
75009 PARIS

Only a Customer who made the purchase will be entitled to receive a refund.
Under no circumstances will the recipient of a gift be entitled to a refund, but he/she may benefit from an exchange.

If the product is not returned within the specified time frame, CHARLYZE will cancel the return.

The refund of returned products at the invoiced price will be made by credit to the customer's bank account corresponding to the bank card used for payment, within 14 days of receipt.

The customer and the gift recipient can exchange a product purchased on the site by contacting the Workshop for another product.

Only the customer will be entitled to receive a refund of the price difference when the product to be returned is more expensive than the desired CHARLYZE product.
If the returned product is less expensive than the desired product, the price difference will be charged to the customer or gift recipient.
In both cases, CHARLYZE will send the customer an email specifying the value of the returned product, the price of the item for which the original product was exchanged and the amount of the difference to be paid by the customer or that which the customer is entitled to receive.

Items returned incomplete, damaged, spoiled, soiled or in any other condition that would reasonably suggest that the product has been used or worn will not be refunded or exchanged and will be returned to you by post.

Article 8: Conformity and guarantee

The customer must ensure that the items delivered correspond to their order. In the event that the items delivered do not conform to their order, the customer must inform Atelier CHARLYZE by telephone or electronically and return the items in question under the conditions set out in Article 7 of these general terms and conditions of sale.

- Reminder of articles L.211-4, L.211-5 and L.211-12 of the Consumer Code, and of articles 1641 and 1648, first paragraph, of the Civil Code:
"Article L.211-4 of the Consumer Code: The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been made his responsibility by the contract or has been carried out under his responsibility."

"Article L.211-5 of the Consumer Code: To comply with the contract, the good must: 1) Be suitable for the use usually expected of a similar good and, where applicable:
• correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model;
• present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling;

2) Or present the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted."
"Article L.211-12: Action resulting from lack of conformity is prescribed after two years from delivery of the goods."

"Article 1641 of the Civil Code: The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them."

"Article 1648 of the Civil Code, first paragraph: The action resulting from latent defects must be brought by the purchaser within two years of the discovery of the defect." The repair of the consequences of the hidden defect, when it has been proven, includes according to case law: - either the completely free repair of the article, including labor costs, - or its replacement or the total or partial reimbursement of its price in the event that the article is completely unusable, - and compensation for any damage caused to persons and property by the defect of the article.

Article 9: Electronic files - protection of privacy

CHARLYZE has created an electronic file which lists certain personal data relating to its customers.
When an order is placed online on the website www.charlyzeparis.com by any new customer, this database will be enriched with information concerning them, which will subsequently enable us to better meet their expectations and facilitate the assistance services provided by CHARLYZE.

In the event that the client consents to communicating individual data of a personal nature, he/she would then have the individual right of access, withdrawal and rectification provided for by law and may in this regard have information concerning him/her deleted which is no longer relevant, by making a written request to CHARLYZE, at the address mentioned in the previous article.

Depending on the choices made when creating or consulting their online accounts, customers may choose whether they wish to receive offers from the company, or be informed of specific operations via email. If a customer no longer wishes to receive these offers, they can request this at any time by clicking on an electronic link available in emails for this purpose, or by modifying their account directly on the website www.charlyzeparis.com.

Article 10: Intellectual property

The Site is owned and operated by CHARLYZE. All elements composing it, including the graphic charter, domain name, texts, comments, photos, brands, graphics, concept, illustration, images and all other distinctive signs, appearing on the site www.charlyzeparis.com are protected by the legislation in force on intellectual property and copyright, for which CHARLYZE holds rights.
Any unauthorized use of the site or its content would constitute an infringement punishable by Articles L.335-2 et seq. of the French Intellectual Property Code.

Article 11: Force majeure

The performance by CHARLYZE of all or part of its obligations will be suspended in the event of the occurrence of a fortuitous event or force majeure which hinders or delays its performance. Such events include, but are not limited to, war, riots, insurrection, social unrest, strikes of any kind and supply problems for CHARLYZE.

CHARLYZE will inform the customer of any such unforeseeable event or force majeure within seven days of its occurrence. In the event that this suspension continues beyond a period of fifteen days, the customer will then have the option of canceling the current order, and the customer will then be reimbursed under the conditions set out in Article 8 of these general terms and conditions of sale.

Updated Date: February 14, 2017